Lean principles and methods bring changes not only in production in terms of work processes and cost efficiency, but also in services. During the training, we use as a basis those tools, skills and methods that have already been proven in practice in the field of office administrative and service processes. The focus is on customer satisfaction. The customer may be internal or external, but the point remains the same; they expect fast and quality work.
Order and common sense – this is how I would briefly describe the state and approach that characterizes an environment operating on the basis of lean principles, be it a production factory, a service company, a household or a workshop. It works everywhere where people, processes and tools interact and exert positive energy for a goal, result and product. However, it does not matter how we get to the goal, how much time it takes, how much energy is invested and whether the appropriate methods, skills and tools are available. And last but not least, how can we mobilize all of this in the most efficient way with the least expenditure of energy and cost in order to achieve the best results and quality.
Lean has been established in the manufacturing and financial sectors for quite some time. For the most part, it is typical of multinational companies to transform the organization in the framework of multi-year projects at all levels and areas with the help of lean, starting several projects at the same time in order to change, loosen old practices and fixations and generate targeted changes.
Not only in manufacturing, but also in the service sector, the time frame for the implementation of large-scale culture-changing projects has now run out. The accelerated pace reduces the available reaction time to achieve visible, real results. In order to do this, it is advisable to move towards the organization of work processes that ensure quality service provided at the right time with smaller, but effective and tangible projects. The big question is how to do all this, with what methods, skills and tools. Our “Lean in service processes” practice-oriented training combined with the necessary amount of theory provides an answer to this.
For experts working in administrative positions, HR specialists and managers, as well as employees working in accounting, payroll and other office areas.
The coordinated operation of logical, simple methods and principles, with a toolkit that can mobilize everyone, is only a matter of attitude and intention. As in everything, you have to believe in this, because it works if you really want it and if you consistently carry it through the processes you want to change. No one can do miracles for us, we ourselves are the key to achieving the desired goal and result.
4 hours
5 people
The establishment of an organization operating according to lean principles has been a daily challenge in work organizations for at least two decades, be it production, administration or, more recently, service. In the past 20 years, as an HR manager, I had the opportunity to personally experience the implementation of the lean approach in multinational production companies in the field of machine manufacturing, electronics and office processes. Our projects affected the entire organization, production support areas, engineering, logistics, maintenance and, last but not least, office administrative processes.
From an HR point of view, the biggest challenge was the change of attitude and the development of a competence system that supports the implementation of projects and the achievement of goals. Lean, i.e. the framework, is the same in all cases, only the focal point and the tools, the best practices change from organization to organization depending on the management culture, work processes and business strategy.
As a senior HR manager and consulting partner, I have been supporting the work of ITL Group Kft. and clients for 10 years in the areas of human resource management, labour law and payroll consulting. In all this I am supported by degrees in human resource management, labour law, payroll and social security and by my lean service development expert certificate, but my business coach qualification also help me in countless situations, especially in the field of change management.
Since we are a service company, our product is the service itself. The focus is on its quality and customer satisfaction. The lean approach has been continuously shaping and teaching me for years. Even if we don’t say it every day, we know very well that it has made us a learning organization. In recent years, we have gone through many changes that have made us realize that we can never stop learning. From lean, from each other and from the customers, for the sake of an organization with a more efficient and healthy culture, in which the employees also feel good.